A user support system reliant on a combination of AI and support documentation to resolve common user issues immediately and escalate to the appropriate parties automatically.
"If a user searches for an answer that is not covered in our FAQ, an auto ticket creation system lets us know so we can reach out to them directly."
Silver Microcredential for Successful Completion
Live sessions plus self-paced coursework
*estimated price
elapsed course time (break weeks included)
Estimated total time commitment for course
Live online class and discussion sessions with peers and the professor. These classes are also recorded and transcribed for access later in the course.
Stay at the forefront of AI trends with curated thought leadership content in the AI Fluency Guide for the duration of your course. Access an ever-expanding body of original, foundational AI and Digital Fluency content that evolves with the community's feedback (including your fellow students). Enhance your strategic thinking about AI and gain a competitive edge in your organization with distilled mental models and frameworks you can implement immediately.
Engage in peer-to-peer learning exchanges through roundtable discussions, online chat/forum , and in interactive sessions. Share your challenges, successes, and lessons learned with like-minded executives implementing AI initiatives. Benefit from the collective wisdom, support, and practical insights of a trusted community.
News, white papers, interviews, and more from around the web—annotated by your AI Guide team—which provide deep insights into emerging technologies, best practices, and industry trends.
Don’t have the answers you need? Members can text any question they want to their guide about core AI concepts and strategy considerations and quickly get a written answer tailored to their specific inquiry.
Video, audio and written curriculum is available on the class website without additional purchases or ads.
