In AI and process work, an approximately 80% automated, 20% human process may be easier to achieve and ultimately more effective than attempting to fully automate a workflow (because it must cover every eventuality and requires perfect data and algorithms).
"We applied the 80-20 rule when it came to generative AI for our support team—we automated 80% of customer inquiries to give users immediate answers rather than reading every support doc. And we allocated more human time to the 20% of people that the AI couldn't immediately provide answers for."
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Live online class and discussion sessions with peers and the professor. These classes are also recorded and transcribed for access later in the course.
Stay at the forefront of AI trends with curated thought leadership content in the AI Fluency Guide for the duration of your course. Access an ever-expanding body of original, foundational AI and Digital Fluency content that evolves with the community's feedback (including your fellow students). Enhance your strategic thinking about AI and gain a competitive edge in your organization with distilled mental models and frameworks you can implement immediately.
Engage in peer-to-peer learning exchanges through roundtable discussions, online chat/forum , and in interactive sessions. Share your challenges, successes, and lessons learned with like-minded executives implementing AI initiatives. Benefit from the collective wisdom, support, and practical insights of a trusted community.
News, white papers, interviews, and more from around the web—annotated by your AI Guide team—which provide deep insights into emerging technologies, best practices, and industry trends.
Don’t have the answers you need? Members can text any question they want to their guide about core AI concepts and strategy considerations and quickly get a written answer tailored to their specific inquiry.
Video, audio and written curriculum is available on the class website without additional purchases or ads.
